Assistant Manager - Operations 

 

Responsibilities:

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked
• Oversee the engagement and user retention to minimize churn, while ensuring it is handled appropriately and per user need
• Create and implement strategies to improve team productivity and better customer engagement, resulting in NPS
• Recruit, hire, train and evaluate staff members within the team to ensure a sufficient SAM’s and SAM TL’s are available to handle the workload
• Run reports and analyze data pertaining to the department and share with executive staff, team leads and managers of department staff as needed
• Communicate with staff to build and maintain a strong working relationship and reduce the team attrition

 

Desired profile of the candidate:

• Bachelor’s degree (minimum)
• Minimum 4-7 years (Overall ) with 1-2 years of experience as Assistant Manager
• Skill set on MS OFFICE / Google sheet with basic Analytical skills
• Should have good interpersonal skills
• Decision making
• Problem solving

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